1. What is FTP?

File Transfer Protocol is the file transfer protocol that allows you to upload or download your web pages or images from your computer to the server and vice versa.

2. Do I need to use any special programs for FTP?

Yes, you would need an ftp client like WS FTP to upload or download files. You can normally use your browser or command line for FTP, but we recommend full featured FTP programs like WS FTP which is easy to use and support more functions.

3. What is the procedure for using FTP?

Given the vast number of FTP client software, we can only give a rough guidance on what is the necessary fields to fill up in an FTP program.

1. FTP Host
2. Username
3. Password

Some programs will ask you for the path required. Do email support if you are not sure on this.

4. I have uploaded my images but it appear as broken links, what's the problem?

Image files like gif and jpg are binary files and need to be uploaded in Binary. Whereas text files like html and cgi scripts are Ascii and should be uploaded in Ascii format.Uploading a cgi script in binary may cause the cgi not to work.

5. My firewall does not permit me to FTP to my domain server, what should I do?

You can try changing the FTP mode from active to passive mode.From the firewall’s point of view, active mode is trying to initiate a connection with your client looks like an intruder and is usually blocked. Using passive mode usually solves the problem.

Some FAQ Software

For Windows Users

• WS FTP (WS FTP has a free LE Edition which comes with restrictions)

http://www.wsftp.com/products/file-transfer.html
• CuteFTP

http://www.cuteftp.com/cuteftp/compare.asp

For Mac users

• Fetch

http://www.fetch.net/

Configuration of FTP Software

• WS FTP
• Cute FTP
• Fetch FTP

Advance Configuration of WS FTP Software

• Understanding Functions
• Creating A New Web Site
• Transfering Files
• Changing Your Transfer Mode
• Changing File Permissions

Advance Configuration of Cute FTP Software

• Creating A New Account
• Changing Your Transfer Mode
• Manage Files
• Changing File Permissions

WS FTP

1. Open WS FTP
2. Select New
3. Fill up the Fields, Profile name can be anything for you to remember, the rest of the fields, fill up with the information we provide.

Cute FTP

1. Open Cute FTP
2. Type in yourSite Profile or Identication name (can be anything)



3. Type in your domain name as the FTP URL



4. Type in your ftp username and password assigned by 8 to Infinity



5. Type in Default Home Folder (the place where you store the web files)
6. You can leave the Default Remote Folder empty, can navigate to the correct location later as advised in our setup email.



7. Click Next and You are Connecting!

Fetch FTP

1. Launch the Fetch FTP client.
2. Select "New Connection..." from the File menu.
3. Fill in the Host, User ID and Password field in the New Connection dialog with the information provided by 8 to infinity Pte Ltd and click the OK button to connect to the FTP server.
   
   
   
   Note: If you keep getting a "Can't open data connection" in Fetch, try turning off passive FTP transfer mode on your computer.